Straus, S. G., & Miles, J. A. The Effects of Videoconference, Telephone, and
Face-to-Face Media on Judgments in Employment Interviews. Working paper.
Abstract: We examine the effects of communication media on interviewers' and applicants' judgments in mock job interviews. Hypotheses contrast a media richness approach, which argues that judgments will be affected by the magnitude of social context cues, with a social construction approach, which suggests that judgments will be influenced by users' experience with media. Sixty MBA students (applicants) had mock interviews with experienced interviewers in face-to-face meetings and either by telephone or videoconference. Results show that interviewers evaluated applicants more favorably in telephone interviews than in face-to-face and videoconference interviews, which is more consistent with the predictions based on social context cues perspectives. In contrast, applicants' tended to have more favorable reactions in face-to-face meetings than in videoconferences, which is more consistent with predictions based on social constructivist approaches. Both interviewers and applicants reported more difficulty understanding and regulating discussions in videoconferences versus the other modes. Implications for communication media and employee selection and recruitment research and practice are discussed.